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Refund and Returns Policy

stospn.com >> Refund and Returns Policy

Last Updated: October 4, 2026

At STOSPN.COM, we deliver high-performance, private, and dedicated network infrastructure. Because our Dedicated Private Networks (DPNs) are provisioned on isolated nodes specifically reserved and allocated for individual clients, our refund terms reflect the custom and resource-intensive nature of this service.

By purchasing or using our services, you agree to the terms outlined in this policy.

1. Digital Services & Dedicated Allocation

All services provided by STOSPN.COM are non-tangible, digital Dedicated Private Network (DPN) configurations. Once a service order is placed, server resources, private nodes, and dedicated routing profiles are exclusively provisioned for your account.

2. Refund Eligibility Criteria

Because nodes and server configurations are privately reserved for each client upon purchase, we offer refunds strictly under one specific condition:

  • Service Failure / Downtime: A full or prorated refund will only be issued if the DPN service is completely non-functional or experiencing service disruption caused directly by outages or technical issues on our side (STOSPN server infrastructure or network failures), and our technical support team is unable to resolve the issue within a reasonable timeframe.

3. Non-Refundable Circumstances

We do not issue refunds under any other circumstances, including but not limited to:

  • Change of Mind: Requests made after provisioning because you no longer need the service, changed your mind, or selected an incorrect plan.
  • Client-Side Technical Issues: Inability to connect due to client-side network misconfigurations, local firewall/ISP blocks, unsupported devices, or improper installation of OpenVPN configuration files (.ovpn).
  • Third-Party Compatibility: Inability to access third-party websites, streaming services, or online applications that independently block or restrict traffic.
  • Terms of Service Violations: Service suspension or termination resulting from illegal activity, abuse, network attacks, or violations of our Terms of Service.
  • Unused Service Time: Failure to utilize the provisioned DPN during your active subscription period.

4. Free Trial Requirement

To ensure our DPN service meets your technical requirements before making a financial commitment, STOSPN.COM offers a Free Trial service.

Important: We strongly encourage all prospective clients to test their network setup, .ovpn profile compatibility, and client-side performance during the Free Trial period prior to placing a paid order. Once an order is processed, the standard non-refundable policy applies.

5. Refund Request Process

If you believe your service is down or non-functional due to an issue on our end, please follow these steps to request a review:

  1. Submit a Support Ticket: Contact our technical support team immediately at support@stospn.com (or via your client portal ticket system) detailing the exact nature of the outage.
  2. Technical Verification: Our network engineers will analyze the node logs, server uptime records, and connection metrics to determine whether the outage was caused by server infrastructure failures on our end.
  3. Resolution & Processing:
    • If technical failure on our side is confirmed and cannot be resolved, your refund request will be approved and processed back to your original payment method within 5–10 business days.
    • If the service is verified as fully operational on our servers, technical guidance will be provided to help you resolve your client-side connection issues, but no refund will be issued.

6. Contact Us

If you have questions regarding this policy or need assistance with your DPN connection, please reach out to us:

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